FAQ

Delivery Information

As a secure website you can trust we need to continue the security of your parcel as it leaves our warehouse and journeys to your delivery address, all our parcels are sent through secure delivery networks with the Royal Mail or a courier service depending on the delivery option you choose in checkout, the size and weight of the parcel and the date of your party. Our delivery options will also give you an indication of the date the parcel should be with you by, to help you choose the right delivery option for your party or event. Guidelines are shown below, but feel free to call customer services on 01277 224622 with any questions.  We Are Open Mon-Fri 9am – 7pm to help you

Standard Delivery – Normally sent using the Royal Mail 1st class recorded delivery or with our couriers – you can change the shipping address in checkout if that helps because it will need a signature, the dates will be shown in checkout of delivery by, normally around 3-5 days.  We will email you with the tracking information.

Express Delivery – Normally sent using our couriers or special delivery with the Royal Mail – you can change the shipping address in checkout if that helps because it will need a signature, the dates will be shown in checkout of delivery by, normally around 2-3 days. Our couriers use a 1 hour predictive slot service, so you can track your parcel and not necessarily have to stay home all day waiting for it!  We will email you with the tracking information.

Free Delivery – UK mainland delivery – see details in checkout – normally a minimum spend or coupon code.  We will email you with the tracking information.

Click & Collect – Live or work near us? Then this might be an option for you – your parcel will be packed and we will call you when it’s ready for collection, and arrange a suitable day and time with you. Unfortunately we are unable to welcome callers to our premises to browse, all collections must be pre-ordered. Easy parking, long opening hours, only a mile from Brentwood High Street. Click & Collect can normally be ready within 48hours depending on which one of our warehouses your items are located in.

Saturday delivery -Courier Service, UK Mainland Only, includes email of tracking information sent on dispatch, our courier service has an excellent system whereby you can log into their website on the morning of your delivery and they will be able to give you a timed 1 hour delivery slot – you don’t have to stay home all morning!

Deliveries made between 8am and 1pm – only available in certain areas – please call to check prices and availability if you know there are sometime restrictions on your address.  We will email you with the tracking information.

Sameday Delivery – By arrangement – please call for details.

Delivery date as shown in checkout, dispatch email sent advising delivery day. Deliveries normally made between 8am and 6pm but these times can extend during busy times.  Remember we will email you with the tracking information.

Delivery date as shown in checkout, dispatch email sent advising tracking information.  if you tell us your mobile number the couriers will text you too and keep you upto date with your parcels progress.
All our delivery services give you a date you can expect your delivery by – during busy periods deliveries may be made upto 6pm on that date, so be careful when choosing your option.

If you are unsure what the best option is for you then please call us on 01277 224622 and we’ll be happy to advise.  We Are Open Mon-Fri 9am – 7pm to help you

You can login to your account with us using your email address and password, you can view your order and track its progress through processing, sent to warehouse for picking, dispatched on its way etc.

We shall not be liable in any way for the loss or damage arising directly or indirectly as a result of delivery of the goods being prevented or delayed, incorrectly described, or any other of its obligations not being performed for reasons beyond the control of Fun in a box ltd, or any acts of 3rd parties.

Overseas Deliveries

Overseas, UK Islands and highlands, shipping rates are calculated based upon the volumetric size of your parcel. Once in checkout the website will give you an estimated shipping charge, if the cost is less or more than you have paid we will email you accordingly. Please call customer services on 01277 224622 for delivery schedules – we recommend to always leave at least 2/3 weeks for delivery as delays in customs can happen and these are beyond our control. On the rare occasion you are not happy with your order you must contact us either in writing to Fun in a box, 8 Hurstwood Avenue, Brentwood, Essex. CM15 9HT or via email at [email protected] in the 1st instance for further information. We do not offer refunds on any P & P costs incurred and any return costs including UK customs charges must be covered by you.

How Is My Parcel Shipped?

We use Royal Mail, or International Couriers to send our party parcels, the method of dispatch depends on the size and weight of your parcel, your location and the most efficient dispatch method to use. All of our parcels will require a signature upon receipt, there is an option in checkout to change the delivery address if you are not at your billing address during the day.

Most deliveries are made between 8am and 6pm. Special instructions asking for the parcel to be left where a signature cannot be obtained such as – leave on step, by bins or in playhouse, ring before delivery etc cannot be passed onto our delivery partners, but you can change the shipping address to maybe work or a friend or relative who will be available to sign.

What happens If I’m Not Home For My Delivery?

You will receive a card through your door explaining what to do next. Please make sure you contact the carrier within 5 days, or your parcel will be returned to us, this will incur a returns fee, restocking fees and a further delivery charge if you still require the item. Remember you can change the shipping address in checkout to a works address or friend or neighbours if that helps. The driver will then pop a card through your door showing you where your parcel is, if you use your mobile number in the order you’ll receive texts too to keep you upto date.

Damages

Our parcels are very well wrapped and damages rarely occur.  If your parcel arrives damaged you MUST indicate this on the carriers paperwork to make any claim.  You MUST email us [email protected] within 7 days of receipt reporting any damages.  You will be asked to provided photographic evidence and we will make arrangements to either replace the items or request they are sent back before any refunds are processed.

What happens if I change my mind and my parcel has been shipped?

You are welcome to change your mind about your purchase, and as long as the items are resale able, unopened or unused (there are some restrictions though – Please see our returns policy on our website for full details – we will gladly refund their value to your method of payment. However is your parcel has been shipped and refused you will be charged for the shipping and return costs and any import taxes due on the parcel.

If you wish to return your items yourself we recommend you use a trackable system such as the Post Office Recorded Services so you can trace your parcel. We cannot be held responsible for goods which do not arrive back safely with us. Returns must be made within 7 days of receipt.

My Parcel Hasn’t Arrived?

Please check with neighbours, incase they have kindly taken in your delivery, occasionally parcels can be damaged or lost in transit – please inform us as soon as possible so we have the opportunity to investigate and if necessary arrange another order to be sent so there’s no tears at your party!

There’s something missing in my parcel?

If there are any discrepancies or missing items on your delivery we must be notified within 3 working days from the date received by calling 01277 224622 or emailing us [email protected]  – We Are Open Mon-Fri 9am – 7pm to help you