Delivery InformationWhat are the delivery options?
Mainland UK Deliveries
You can login to your account with us using your email address and password, you can view your order and track its progress through processing, sent to warehouse for picking, dispatched on its way etc. Why are the delivery dates sometimes seem longer than other websites? Delivery dates are dependent on stock availability, your location, and the volume of orders going through our warehouse. We also operate many of our team on term time only contracts to help with childcare etc and you may find during school holidays our delivery times may seem longer than usual. We show an honest delivery time so you can choose a delivery option to suit your party. Many companies will only give an estimation of delivery. We don't. How Is My Parcel Shipped? We use Royal Mail, or Couriers to send our party parcels, the method of dispatch depends on the size and weight of your party parcel and the most efficient dispatch method to use. All of our parcels will require a signature upon receipt, there is an option in checkout to change the delivery address if you are not at your billing address during the day. Most deliveries are made between 9am and 6pm. Special instructions asking for the parcel to be left where a signature cannot be obtained such as - leave on step, by bins or in playhouse cannot be passed onto our delivery partners, but you can change the shipping address to maybe work or a friend or relative who will be available to sign. Our couriers do offer a pre-12 delivery - please call us for costings. What happens If I'm Not Home For My Delivery? You will receive a card through your door explaining what to do next. Please make sure you contact the carrier within 5 days, or your parcel will be returned to us, this will incur a returns fee, restocking fees and a further delivery charge if you still require the item. Remember you can change the shipping address in checkout to a works address or friend or neighbours if that helps. We cannot add special instructions such as - leave behind gate, under recycling bins or leave on step - we can only pass on special instructions that will enable our delivery partners to gain a signature - leave with neighbours is a good one! The driver will then pop a card through your door showing you where your parcel is. What happens if I change my mind and my parcel has been shipped?
You are welcome to change your mind about your purchase, and as long as the items are resalable, unopened or unused (there are some restrictions though - Please see our returns policy on our website for full details - we will gladly refund their value to your method of payment. However is your parcel has been shipped and refused you will be charged for the shipping and return costs. If you wish to return your items yourself we recommend you use a trackable system such as the Post Office Recorded Services so you can trace your parcel. We cannot be held responsible for goods which do not arrive back safely with us. Returns must be made within 7 days of receipt. My Parcel Hasn't Arrived? Please check with neighbours, incase they have kindly taken in your delivery, occasionally parcels can be damaged or lost in transit - please inform us as soon as possible so we have the opportunity to investigate and if necessary arrange another order to be sent so there's no tears at your party! There's something missing in my parcel? If there are any discrepancies or missing items on your delivery we must be notified within 3 working days from the date received by calling 01277 224622 or emailing us cs@funpartysupplies.co.uk |
